(F)requently (A)sked (Q)uestions

Jeff Martini and Miles-Kevin Baron have been working together since 2002 as Victory Enterprises, LLC developing websites and providing technical support services. In 2011 they founded Victory Tech Solutions as a company dedicated to providing affordable Web Design and Hosting solutions. Victory Tech Solutions clients range from non-profit and not-for-profit service and industry based organizations to personal websites, online stores, and social networking forums, the online presence of doctors and lawyers, catering companies and restaurants. And yes, even a legendary musician or two.

What sets Victory Tech Solutions apart from other web hosting and design companies is our dedication to our customers. Jeff and Miles are creators of several traditional web sites, social media websites, and forum sites that have been continuously active for more than 20 years with no significant outage or loss of data. Very few hosting and development companies last that long or can make those claims.

Jeffrey Martini is a highly creative web technology professional with over a decade of in-depth experience in interface & graphic design, rich media production, and web development and administration. As a Multimedia developer for Harvard Business School, Jeff was highly regarded for delivering clear, intuitive illustrations & animations for learning complex ideas, processes and business concepts. His background in audio engineering and radio production, and his knowledge of user-centric web & e-commerce development, serves as an underpinning to his experience in all facets of web technology. Using strategic technologies, Jeff works with businesses to expand and build brand recognition and customer loyalty.

To learn more about Jeff, visit his web site www.JeffreyMartini.com

Miles-Kevin Baron is a Senior Information Systems professional with over 40 years experience including 16 years in supervisory and management positions. His extensive background encompasses computer and communications technology, programming, audio engineering, basic electronics, marketing, multimedia, web design/development, customer service, and training. This background, which includes over 14 years of military service, has provided him with the skills and experience to properly evaluate technology needs, and without being limited to just one paradigm, methodology or model, provide expert, cost effective, technical advice and services.

To learn more about Miles, visit his web site www.MilesKBaron.com

Victory Tech Solutions charges a one-time fee to get your site up and running. This may be for migrating an existing site, or designing a completely unique site for your organization. Once the site is up and running, you only pay for yearly hosting, and with Victory Tech Solutions, this includes most updates. Getting your site up and running includes registering your site with a reputable Domain Name System or updating your current service as appropriate. It also includes setting up your email accounts and assisting with getting you connected to them to get your mail. See "What is included in the yearly hosting fees?" below.

Yearly hosting fees include reliable hosting and maintenance of your web site and associated email accounts and databases as applicable. It also includes routine or ad hoc updates depending on your needs. At Victory Tech Solutions, we believe that you shouldn't have to pay every time you need an update to your site and you should ONLY pay for features and services you actually need.

While routine or ad hoc updates are included with yearly hosting, additions, new content development, adding pages, or adding new features to your site will be quoted on a per-case basis. Routine or ad-hoc updates can include scheduled content updates, changes to existing content including pictures or event information, promotions and more. Just send us a text, call, email, postal mail or send a carrier pigeon, sub-space communication, screamer, Owl or Singing Telegram to tell us what you need updated. We'll ensure your update happens in a timely manner and doesn't break the visual integrity of your site.

Ad-hoc updates are updates to existing content and may include changing an email address, phone number or date, updating text, replacing a picture, etc. Additions or development of new content, pages or features will be quoted on a per-case basis..

Email, txt, phone, mail, carrier pigeon, etc. Just let us know what needs to be updated. Most ad-hoc updates are completed within one to three business days, but often sooner. Additional development or RUSH changes are discussed on a case-by-case basis as there may be additional fees invoved for non ad-hoc updates.

Victory Tech Solutions has email options from basic to full Office 365 business packages. Our basic email is sufficient for most small to medium size organizations including all of the standard email features such as rules, spam control, forwarding, out of office, etc. It includes 25 GB of storage per mailbox and can be accessed from most desktop or mobile clients or directly with most any web browser. This service is included with all of our hosting packages. Additional fees for Office 365 services are based on the number of mailboxes you need and once set up, are included in your yearly hosting.

We can help you choose the level of service you need.

Victory Tech Solutions can provide websites from the most basic online presence to feature rich eShopping experiences. We also provide custom programming for event sign-ups, online appointment calendars, forums, blogs and membership databases.

Yes. Victory Tech Solutions uses cloud hosting technology which not only means high reliability, but cloud services scale dynamically and do not need to be reconfigured for more traffic or storage.

Rather than an elaborate menu of intricate pricing schemes, Victory Tech Solutions takes the fee-simple approach of a one-time fee to design and setup your site, and a yearly maintenance and hosting fee that includes updates. As each business and website is unique, we negotiate a price with you that is appropriate for the services you need and the support you require rather than have you pay for a "package" that likely includes features and services you never use. See "What is included in the ONE-TIME Fee?" and "What is included in the yearly hosting fee?" above.

Unless otherwise agreed in writing, clients retain ownership of their original content including logos, text, photographs and other materials they provide. Custom website design, programming, and related development work created specifically for your project become part of your completed website upon payment in full.

Third-party software, themes, plugins, stock photography, fonts, licensing fees, and subscription services remain subject to their respective licenses and terms.

Hosting, domain registration, email, software licensing and related services require ongoing fees to maintain operation. Accounts with unpaid balances may be subject to interruption, suspension or cancellation of services.

Victory Tech Solutions will make reasonable efforts to contact clients regarding overdue balances before service interruption occurs.

While Victory Tech Solutions utilizes reliable hosting providers, backups, security tools and industry standard practices, no website, server, email platform or internet-connected service can be guaranteed to be completely interruption-free or immune from hardware failure, software issues, cyber attacks or third-party outages.

Victory Tech Solutions maintains business insurance coverage related to certain physical damage and data loss incidents arising from covered service activities.

Clients are responsible for providing accurate content, approvals, login credentials, images, licensing rights, and other materials necessary to complete their project. Delays in receiving required information may impact project timelines.

All sites are hosted on one of the the largest cloud services providers with nearly 100% up-time. As resellers we are backed up by 24x7x365 Fanatical Support® that enables us to keep your website up and running.